Dad’s First Visit

The last time my dad was in the Bronx for a Yankees game was Old Timer’s Day (OTD) during the 2008 Season. We had thought his last game was going to be July 4th, 2008 against the rival Red Sox, but that day my Mom pulled me aside and asked if my brother or I could ask people who sat around us if they were willing to sell one of their OTD tickets to us. She wanted to send my dad back up to NYC as his birthday present to spend the day at The House That Ruth Built watching the Old Timers with his children. Luckily we sat next to a wonderful young family that wasn’t going to attend the nearly 6 hour day because of it would be a long day for the children. Dad was going to see one more game at the old park!

I have been to six OTDs since I moved back to the area. The 2008 OTD was by far the best. It seemed as though the team had assembled nearly every former Yankee player, in reality it was only 70 and Dad was brought back to his childhood. After the very long ceremony and very short “game” Dad looked at us and said “Ok…I’m ready to go.” Of course he was kidding and we watched the Yankees beat the Angels 8-2. After the game as we were boarding the 4 train to head back to Manhattan, Dad looked back to the stadium and said goodbye to the ballpark he grew up in.

My parents live in Florida and timing was never right during the 2009 season for him to make it to a game. This year my parents decided that they would make the pilgrimage up from Lake Worth, Florida during the summer to celebrate my Dad’s 65th birthday and finally make it to a game.

Dad returned to the Bronx on August 22, 2010 for his first game at the new Yankee Stadium. Now of course Dad had seen all the pictures I take when visiting the stadium and between the MLB Extra Innings package, the Florida sports channels and ESPN, he knew what the field and stadium looked like. The week leading up to the game Dad was just worried about the weather…even as we walked to the subway in the pouring rain he was doubtful that the game would happen.

As the 4 train pulled into the stop at 161st St and River Ave, Dad looked at me with a sad face, it was the first time he saw the big dirt pile that used to be the old Yankee Stadium. (Over the winter I sent him shots of the first parts of the Stadium being demolished and he requested I stop). As we crossed over 161st St Dad’s eyes got big. We entered through Gate 4 and proceeded to walk to the field directly behind home plate. The look on Dad’s face was priceless. It was a look of awe, which he had all day, and sadness. First words out of his mouth? “Pretty cool”.

I proceeded to show him, and my Mom, around the field level. All the pictures from the championship years, as he named almost all of the players in the photos from the 50’s and early 60’s championships. After that we headed to the Great Hall and the Yankees Museum. Unfortunately, the line for Monument Park was just way too long for us to visit. I was surprised that Dad wasn’t more interested in all the signed baseballs that are on display at the museum, but he did enjoy the exhibit on the NY rivalries.

After a little more strolling around we made our way to our seats for the game. Section 422 Row 4 and good news the tarp was coming off the field! We would be starting on time! Just before the game started my brother joined us and he asked how my parents liked the new stadium. Dad said “everyone says it reminds them of the original stadium. I don’t think so at all”

The game started on time. C.C. Sabathia vs. Luke French. Since this isn’t a post about the game itself, if you are interested about what happened you can read The Daily News’ Mark Feinsand’s live game blog here. In the middle of the 6th inning as C.C. was throwing a gem of a game, the umpires call for the tarp. RAIN DELAY! NOOOOOOOO!!!!

It seems to be every time the four of us try to attend a Yankees game there is a rain delay. My brother and I have named it “The Curse of Mom”. Why Mom? Well, because in the 7 years since I have moved back to the area we, as a family, have attended 4-5 games all had at least an hour rain delay. When Dad came up for OTD in ’08 it rained in the morning but ended up being a beautiful day well before game time. Hence, “The Curse of Mom!”

The rain delay lasted exactly 57 minutes. We ventured under the grandstands and met up with some friends to say hi. Dad mentioned how much nicer it was to wait out a rain delay at the new stadium as opposed to the old one with its narrow and stuffy corridors. When the rain subsided and the tarp was off the field, we headed back to our seats. Play resumed and of course C.C. didn’t return to the mound. Very sad since, as I already mentioned, he was throwing a gem. All in all C.C. threw 6 shut out innings of 3 hit ball and had 8 strikeouts and had only thrown 76 pitches! WOW!

As the game was headed into the bottom of the 8th inning it started to rain….again. Dad looked at us and said “let’s go”. I was SHOCKED! My father who had been looking forward to this game since 2008 wanted to leave?!?! What kind of baseball fan is he?! He gave 2 reasons, he was sick of being wet and we had dinner reservations. DAMN YOU RAIN DELAY!!!

As we exited the Stadium headed for the 4 train, Dad looked back and said “Pretty cool, but it’s not the original.”

Posted in Sports, Uncategorized, Yankees | Tagged , , , | 2 Comments

Delta Airlines…The Final Chapter?

Thursday evening I realized it had been a week since I had heard anything from Delta so I sent a quick follow up email.

Friday morning I received an email from Kathy Johnston at Delta apologizing for the delay and that the Passenger Refunds team had not received a response from United.

A few hours later I received this email from Ms. Johnston:

Thank you very much for your time and patience.

Our refunds team just advised me that the refund was processed last Monday, August 23. They retroactively applied your original award ticket to your travel from Newark to Denver. However, I am not going to remove the 20,000 miles I redeposited into your SkyMiles account. Due to all the problems you encountered, I will leave it in your account, along with the additional 10,000 miles, as a gesture of goodwill.

Credit card refunds are electronically processed to the original form of payment approximately 7 business days after handling. It may take up to two billing cycles for the credit to appear on your statement.

Again, we apologize for your inconveniences and hope you will provide us with a future opportunity to restore your confidence.

That’s right readers….I will not only be refunded the full amount I paid to United, but also will keep the miles Delta deposited into my account.

I have already thanked her in an email, but I would like to thank Kathy Johnston from Delta again for her assistance in hearing out my case and helping make this situation right.

Additionally…I would like to thank you, the readers of my blog and all my Twitter friends for reading, commenting and re-tweeting my blog posts!  You all helped in making this happen.

Will I fly Delta again?  Well, that remains to be seen (although I do have enough miles for another free flight).  For now I will stick to Continental.

Posted in Social Media, Travel, Twitter | Tagged , , , | 10 Comments

Response from Delta and my response to them

As you might have read the other day, I had a slight issue flying out to Denver for my friend’s wedding on July 30th. Thank you to everyone who took the time to read my story and especially for those of you on twitter that retweeted my story.

This morning I received this letter from Delta’s Customer Care Coordinator, Kathy Johnston:

Thank you for alerting us to the many inconveniences you were caused as a result of the cancellation of Flight 1923 on July 30.  On behalf of Delta Air Lines, I would like to extend my sincere apology for your delayed arrival into Denver.

Your comments are well received and your frustration is understandable.  When Flight 1923 cancelled, our records show we had confirmed you on a Delta flight departing Newark at 3:29 p.m. on July 30.  However, I also understand your travel was time sensitive and you called our reservations agent for assistance with an earlier flight.  You said he called United Airlines and confirmed you on an earlier United flight.  I am truly sorry for any miscommunication that may have occurred regarding the fact that it was necessary for you to go to the Delta Air Lines ticket counter to have your ticket changed.  We understand United also asked you to go to Delta to have your ticket rewritten and you chose to purchase a ticket directly from United Airlines.  Unfortunately, we cannot refund the money you paid to another carrier.

However, I will redeposit the unused mileage of 20,000 miles from your award ticket back into your SkyMiles account.  As a further gesture of goodwill, I have added an additional 10,000 bonus miles to your SkyMiles account.  The mileage should show up in your account in 3-5 business days.

Regarding your questions about our timetables, respectfully air travel will never be completely free to disruptions as we are determined to do our utmost to provide the most efficient service possible with safety being our number one priority.  Flight 1923 had been cancelled as a result of extreme weather conditions and excessive Air Traffic Control (ATC) delays.

I want to thank you, again, for taking the time to write.  I hope you will reconsider your views of Delta Air Lines and provide us with a future opportunity to restore your confidence.

Here’s my biggest problem with this letter:

“I am truly sorry for any miscommunication that may have occurred regarding the fact that it was necessary for you to go to the Delta Air Lines ticket counter to have your ticket changed.”

There was no miscommunication; I was NOT told I had to do this.  Had I been told when I was rebooked on the United flight that this was necessary, I would have arrived at the airport earlier and went to the Delta terminal to have my ticket changed.

“We understand United also asked you to go to Delta to have your ticket rewritten and you chose to purchase a ticket directly from United Airlines.”

With only one hour to get to the Delta terminal, return to the United Terminal, get through security, and get to the gate. No reasonable person could possibly think this was feasible, so the only option was to purchase a ticket.

Lastly, my issue isn’t with the flight being cancelled, but the time after the flight was cancelled that I was notified.  If Delta had taken steps to notify me as soon as my flight was cancelled there would have been more time to find a reasonable alternative.

How am I supposed to have my confidence resorted in Delta airlines if their lack of communication has cost me $1,300? In my eyes Delta has not made this right in the slightest.

Posted in Travel, Twitter, Uncategorized | Tagged , , , | 1 Comment